At Vaizzy, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your drone purchase, you may return it within 30 days of the original purchase date for a full refund or exchange.
Eligibility Criteria for Returns:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Initiating a Return:
To initiate a return, please contact our customer service team at Contact.Vaizzyshop@gmail.com or call us at +1 (208) 817-8425 to obtain a return authorization number. Please include your order number and reason for return in your communication.
Return Shipping:
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Refunds:
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.
Exchanges:
If you wish to exchange your item for a different model or product, please indicate this when initiating the return process. We will do our best to accommodate your exchange request, subject to availability.
Contact Us:
If you have any questions about our return policy, please contact us at Contact.Vaizzyshop@gmail.com or call us at +1 (208) 817-8425.